BPO SOLUTIONS (PVT) LTD - Lahore, Pakistan

At BPO Solutions,we have cutting-edge technology and robust infrastructure to manage all our projects efficiently. We are equipped with latest facilities like predictive dialler software, ACD, IVR, soft phone, voice logging and call recording in all our contact centres. The call centre services offered by BPO Solutions are divided under three main heads which are outbound, inbound and email/chat based services.
Our Outbound Call Centre Service
Our Inbound Call Centre Service include:

This is essentially CV Sourcing plus the addition of initial telephone interviews to determine the following:
a) How well do the shortlisted candidates matches against the brief?
b) If they are a match, are they interested in the position available?
c) What is their reason for seeking a new role?
d) Salary expectation and notice period?

Email support and Chat support have now developed to become two most basic means of transmitting real-time essential data, thereby influencing customer relationships. This is the main reason why most businesses are willing to outsource their customer services like help desk support, technical support and complaint collection. Most non-voice support processes today integrate email support and chat support. BPO Solutions has trained manpower and resources to handle it effectively on your behalf.

Our Chat Support Service includes but is not limited to:

Marketing Services
Complaint registration and its resolutions
Technical problem resolution
Live customer support
24×7 online support
Reliable source to get first-hand information of your services and products
Our Email Support covers diverse areas that includes but is not limited to:

Product Inquiries
Order Fulfilment
Order Taking
Feedback or response to inquiry
Query resolution