AL-IMDAD TRAVELS (PVT) LTD. - Karachi, Pakistan

Best Experience EVER !!! I usually don't post on reviews but as I saw a review of Ms Sidra about her bad experience which urges me to write about my travel experience during Hajj 2017.
My experience was totally different from what she said. It was me and my husband with them last year. I can't express how SATISFIED we are !!! Mr Muhammad Ahsan was our group leader and he was always available all the time. He never left us and our group anywhere. He and his staff, specially Qari Siddique sahab, guided our group so well. It was not much easy without their guidance and presence. Although they didn't promise anything VIP with us but our Buses were New Model Buses for the year 2017-18 with attached washroom in the buses, Tents in Arafaat were Chiller Ac Tents, Tents in Mina were SOFACUMBED, Food in Makkah was 5 Star Hotel Buffet meal with almost more than 70 dishes, Food in Madinah was arranged by them 3 times buffet meal with Pakistani cuisines, tea and soft drinks were available 24/7. These all facilities were not supposed or promised to be delivered but they did what the did.
They arranged a series of Terbiyati Nishists and meetings for the guidance regarding hajj and they were with the group all the day and night. We didn't think our Hajj Journey may be so much easy and comfortable. I have to appreciate them for the best efforts. It will be unjustified if we don't encourage such a GREAT GUY and TEAM. We even nothing to spend (except our shopping :-) ) they provided Zamzam to all the group which we were supposed to take for ourselves.
Overall, I HIGHLY RECOMMEND others to must travel with them and have a secure and happy journey of HAJJ.

Worst experience ever!!! Would never recommend to anyone. It was heartbreaking that those who are meant to be your leaders or guide you during hajj are only concerned for their family. They nearly left us at the airport on arrival at Jeddah and on our way back they didn’t guide us at all. We had to figure out things ourselves. Other group leaders were helping their groups while we found Mr Ahsan in the queue with his family ONLY without knowing where are the people from their group whom they were supposed to guide. Pretty much we all were helping each other. They took extra money to provide extra services like buses, tents and food but soon we found out that they were using all the basic services provided from Saudi government for hujjaj as we could clearly see other private groups buses, private tent and private food. I know we were not there for luxury but if you have elderly people on wheel chairs and you pay EXTRA just to have a bit more convinience and you get this then it’s clearly CHEATING. When we tried to talk to them they started fighting and later when we told them we might get shurta involved so they started to bully us and embarrass us in front of the entire group as if we were some VIPs who were asking for something extra. Hajj was a great experience but sadly these people made it a horrible memory. I am not writing this to complain but just to warn others. Oh and don’t even ask about the food they provided which again they took extra money for quality food but it was so bad quality that we all got sick and end up buying food from outside.